*** WARNING: MINIMAL POKER CONTENT ***
About 8 years ago, when I was still going to law school, I came to the realization that in the constant battle of my laziness vs. my impatience, my impatience always wins. I had to go across town every day to class, and my options were to either take a bus crosstown, take a convoluted series of subways, or walk across town. Walking was by far the quickest option. Most of the time, I could walk by the bus as it was stopped to pick us passengers or waiting in traffic. But walking also involved physical exercise, something that didn’t particularly excite me. Even so, walking was the way to go. No waiting for the bus or the subway. Once again, my impatience beat out my laziness.
But lord. LORD! I am so sick of waiting. When it comes to poker, I can’t stand showing up at a room only to find that the game is not going to start for another hour or more. Likewise, I find it terribly annoying to see a long wait list. Hell, even when it comes to home games, I’m often impatient. Nothing irks me more than showing up with 5 minutes to spare before the expected start time only to find out I am the first to arrive.
Its more than just poker though. The real issue that blows my freakin’ mind is the computerized messages at the end of voicemail prompts. It’s goes something like this:
PERSON YOU ARE TRYING TO CALL: Hi, you’ve reached [name]. I’m not available to take your call right now, but if you leave your name, phone number and a brief message, I will get back to you as soon as possible.
COMPUTER VOICE: The customer you are trying to call is unavailable. At the sound of the beep, please leave a message. Use your vocal cords to provide said message. After your message, please hang up or press 1 for more options. To leave a callback number, dial 5. To hear this message again, dial 9. To waste more time please dial 6. For more idle stupid instructions press the pound key. Thank you for calling. Please enjoy these next 4 minutes of inane instructions before the beep.
First of all, who the hell needs to know that when you are done leaving your voicemail, you should hang up. What asshole sits on the phone after leaving his or her message wondering, “WHAT NOW!!??”
And who the hell wants to leave a callback number by pressing 5. Seriously? I think that’s the Sprint prompt that notifies you about pressing 5 for a callback number. But everyone has caller ID, and those who block their numbers on caller ID could just leave a message by voice. That’s what they are most likely going to do. Not to mention text messages. Its just nonsense.
Now, you are able to skip over some of these messages. For instance, if you are calling a Verizon number, just dial the star key. If you have Sprint, you have to dial 1. I have no idea what you have to do for AT&T.
But here is the problem with these shortcuts: each telephone provider has their own shortcuts and I can barely tell from the computerized voices which cell provider the person I am calling uses. At least a dozen times (if not 2 dozen) I have heard that robot voice and dialed the star key, expecting it to go directly to the beep, only to get a new prompt: “Please enter your pin code to access your voicemail system.” So, at least one of these other carriers uses the * key to remotely check voicemails; instead of getting to the beep, I end up somewhere else, and the only way to get out of this prompt to enter my pin code is to hang up and dial again…at which point, I wait another 5 minutes for the same inane prompts I was trying to avoid in the first place. Lesson to be learned: If you are unwilling to sit through the prompt once, you’ll usually have to listen to it twice.
Here’s another classic example of ridiculous telephone prompts. I just called a defendant’s insurance company to provide information they requested by letter. Fortunately, or so I thought, the insurance adjuster included her 1-800 number and her extension in the letter. Should be easy, right?
First, the phone system required me to dial 1 to continue in English. Then, I had to dial another number if I wanted to contact someone using their extension number or name. Then the computerized answering system puts me on hold while it connects me to the extension prompt, which apparently is in Tibet based on the amount of time I’m waiting. At least while I wait, I get some more instructs, informing me that the call may be monitored. I can guarantee dollars to donuts (which nowadays is really just even money) that the first thing the adjuster will tell me is that the call may be monitored. Once I’m off of hold, the computerized voice asked me to dial 1 to enter an extension number and 2 to enter the name directory. Really? REALLY? Ok, fine, split hairs. After this layer, the phone sounds like it is ringing. Lord knows why? I guess hey have a whole other system just for dialing someone via their extension number. After four rings (I guess the computer was busy and had to rush to the phone last minute?), the new computer thingee picks up. It’s a male voice, totally different from the robot female voice from the dozen other prompts I already sat through. This ridiculous male voice then instructs me to enter the four-digit extension number, followed by the pound sign. Now, I understand using the pound sign when the amount of digits are in question, but if the prompt acknowledges that it is four digits, why doesn’t it automatically send me to my desired extension after four digits of dialing. Finally, the actual call goes through…only to end up going to voicemail. After what must be a 90 second message that includes today’s date, the adjuster’s hours, her favorite color and what she plans to do for lunch that day, as well as what to do if the matter is urgent (dial 0), I finally get to the end of this ridiculous series of prompts and can leave my quick message.
I swear, I’d rather walk to this woman’s office than sit through the 10 mins of computerized interaction again.
Until next time, dial 1. Then 8. Then 2. Then wait for the next computer to pick up. Then another one after pressing 6. Then finally give up. Oh, and make mine poker!